Help & FAQ

Correspond is a simple way to send personal updates to the people in your life — family, old friends, anyone who genuinely wants to know what you've been up to. You write once, and it goes out to everyone on your list as a personal email. No social media, no audience-building, no algorithms. Just a quiet way to stay connected.

Newsletters are for audiences. Correspond is for relationships. There's no public archive, no subscriber count, no growth metrics. Your updates go to a private list of people you actually know and care about. It's closer to writing a letter than publishing a blog.

You could absolutely send individual emails to everyone — but you won't. Life gets busy, and that kind of thing falls through the cracks. Correspond makes it easy: write one update, send it to everyone who matters. Plus, we handle the boring stuff like unsubscribes and formatting so the emails actually look good.

Anyone who wants to stay close to the people they care about but finds it hard to keep up. A lot of our users are parents who want to keep family in the loop, people who've left social media but miss the "keeping people updated" part, or anyone with loved ones spread across different cities.

A few minutes. Create an account, add some people to your list, and write your first update. You could send something today.

Go to "People" and click "Add someone." All you need is their name and email address. They'll receive your next update — no invitation or confirmation needed on their end.

Not until you send your first update. There's no notification or invitation — they'll simply receive a personal email from you when you're ready.

Start small. What's one thing that happened this month that you'd tell your mom about? Write that. It doesn't have to be a masterpiece — it just has to be real. The people on your list already care about you; they want to hear whatever you have to say.

Anything you'd tell someone who cares about you. What the kids are up to. A trip you took. A book you loved. The small, real things. It doesn't have to be profound — it just has to be you.

Click the image icon in the editor toolbar, or just drag and drop a photo right into your update. We'll handle the formatting so it looks good in everyone's inbox.

Yes! Your update saves automatically as you write. Come back whenever you're ready — it'll be waiting for you.

Yes! On the preview screen, you can send a test to your own email address. We recommend this — it's nice to see exactly what your people will receive.

A clean, personal email that looks like a letter — not a marketing blast. Your name in the "from" field, your words, your photos. They can reply directly to you (not to Correspond).

Most people find monthly feels right — often enough to stay connected, not so often it becomes a chore. But there's no rule. Some people write weekly, some every few months. Do what feels natural.

Every email includes a gentle unsubscribe link. If someone clicks it, they're quietly removed from your list. We use soft language because we know these are real relationships, not marketing lists.

A Moment is a quick note or photo you capture between writing sessions — something worth remembering for your next update. You email it in and it shows up in your writing sidebar, ready to drag and drop into your update when you sit down to write.

Send an email to moments@letscorrespond.com from the address tied to your account. Text in the body becomes a note; photos you attach become images. Both appear in the Moments panel when you're writing your next update.

Yes. In Settings, you can schedule Moment reminders — pick which days of the week and whether you'd like a morning or evening nudge. You'll get a short email prompting you to reply with whatever's on your mind.

Moments stay in your sidebar until you use them in an update or dismiss them yourself. Once you drag one into your update, it's marked as used and clears out of the panel.

No. Your updates are yours. We don't read them, analyze them, or use them for anything. They're stored securely so you can access your archive, and that's it.

Absolutely not. We don't sell your data, we don't show you ads, and we never will. You're the customer, not the product.

We store them securely so we can send your updates. We never contact your recipients for marketing, we never share their addresses with anyone, and we never will. The only emails they'll ever get from us are your updates.

Not currently. We don't use tracking pixels or collect read receipts. It's on our roadmap to add a simple, privacy-respecting way to know your message landed — but for now, your recipients' reading habits are entirely their own.

Yes to both. If you'd like your data exported or your account fully deleted, email us at hello@letscorrespond.com and we'll take care of it. We're working on making both self-service.

Right now, Correspond is completely free while we're getting started. Eventually, it'll be $20/year — enough to keep the lights on without making this feel like another subscription you have to think about.

It removes friction — you're not making a monthly decision about whether to keep it. It's also simpler, and small monthly charges eat up a surprising amount in payment processing fees. $20/year is a better deal for everyone.

We're still figuring this out. There will probably always be a way to try Correspond for free. But the goal is to build something worth paying for — and to keep it sustainable without ads or selling your data.

Yes. If Correspond isn't working for you, email us within the first 30 days and we'll refund you — no questions asked.

Go to Settings and update your name. This is what appears in the "from" field of your emails — something like "The Johnsons" or just your first name.

Yes. In Settings you can set the greeting word (e.g., "Dear", "Hello", "Hey"), choose whether to include each recipient's first name, and write a two-line sign-off. There's a live preview so you can see exactly what your readers will receive.

Yes. In Settings, you can invite a collaborator. Once they accept the invite link, your updates go out signed from both of you, and they can also capture Moments via email that show up in your shared sidebar.

Right now, all emails use our clean, classic template. We're working on more themes — stay tuned.

Nope. Add as many people as you'd like — grandparents, old friends, cousins, neighbors. Anyone who genuinely wants to hear from you.

Not yet. The ability to tag people into groups — family, friends, colleagues — and send different updates to different circles is on our radar, but we don't have a timeline for it.